Terms and Conditions
Inbound Tourism Services – Sri Lanka
Company Name: Icon Consultant
Registration: Registered with the Sri Lanka Tourism Development Authority (SLTDA), Sri Lanka
1. General
These Terms & Conditions govern the provision of inbound tourism services by Icon Consultant (“we”, “us”, “our”) to customers (“you”, “your”) travelling to Sri Lanka.
By requesting, confirming, or booking any service through Icon Consultant, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Our services include, but are not limited to:
Customized and scheduled tour packages
Airport transfers
Hotel accommodation bookings
Sightseeing and excursions arranged as part of a tour package
2. Booking and Confirmation
All bookings are subject to availability and confirmation by Icon Consultant and the relevant service providers.
A booking will be considered confirmed only after we have provided written confirmation of the requested services.
Prices and availability may change before confirmation.
3. Payment Terms
Payment is required after confirmation of the booking, according to the payment instructions provided by Icon Consultant.
The applicable amount, payment deadline, and payment method will be communicated to the customer at the time of confirmation.
A booking may be cancelled or released if the required payment is not received within the specified period.
4. Non-Refundable Bookings
Once a booking has been confirmed and payment has been made, the booking is non-refundable.
This applies to tour packages, hotel bookings, airport transfers, and other services included in the confirmed booking, subject to any mandatory rights or protections provided under applicable Sri Lankan law.
Where a service provider offers a refund or credit despite these terms, Icon Consultant may pass such refund or credit to the customer after deducting any applicable charges.
5. Hotel Bookings
Hotel accommodation is subject to availability and confirmation by the selected hotel.
Hotel check-in and check-out times, room policies, additional charges, deposits, meals, and other hotel-specific conditions are determined by the respective hotel.
Any additional expenses incurred by the customer, including room upgrades, meals not included in the package, minibar charges, laundry, room service, damages, or other personal expenses, must be paid directly by the customer unless otherwise agreed.
6. Airport Transfers
Airport transfers will be arranged according to the flight and arrival/departure information provided by the customer.
Customers are responsible for providing accurate flight details, arrival/departure times, passenger information, and contact details.
Any additional costs resulting from incorrect or incomplete information, flight changes, missed flights, or changes requested by the customer may be charged separately.
7. Tour Itinerary
Tour itineraries are planned based on the services and destinations agreed upon at the time of booking.
The itinerary may need to be adjusted due to weather conditions, road conditions, traffic, government restrictions, natural events, operational circumstances, or other circumstances beyond our reasonable control.
Where reasonably possible, Icon Consultant will provide suitable alternatives without materially affecting the overall travel experience.
8. Transportation
Transportation provided as part of a tour will depend on the vehicle type and arrangements specified in the confirmed booking.
Customers are expected to follow reasonable safety instructions provided by the driver or tour representative.
Any additional transportation requested outside the agreed itinerary may incur additional charges.
9. Passports, Visas and Travel Documents
Customers are responsible for ensuring that they have valid passports, visas, permits, travel insurance, and other documents required for entry into and travel within Sri Lanka.
Icon Consultant may provide general assistance or information regarding visa requirements where applicable; however, the final responsibility for obtaining the appropriate travel documents remains with the customer.
10. Customer Responsibilities
Customers are expected to:
Provide accurate personal and travel information.
Follow applicable Sri Lankan laws and regulations.
Respect local customs, cultural practices, and religious sites.
Follow reasonable instructions provided by tour representatives, guides, drivers, hotels, and other service providers.
Take responsibility for their personal belongings and valuables.
Icon Consultant shall not be responsible for losses resulting from inaccurate information or failure by the customer to follow reasonable instructions.
11. Personal Belongings
Customers are responsible for their passports, money, electronic devices, luggage, jewellery, and other personal belongings.
Icon Consultant, its employees, drivers, guides, and service providers shall not be responsible for loss, theft, or damage to personal belongings unless such responsibility arises under applicable law.
12. Travel Insurance
Customers are strongly advised to obtain comprehensive travel insurance covering medical expenses, accidents, baggage loss, cancellations, delays, and other travel-related risks.
Unless specifically stated in writing, travel insurance is not included in the tour package.
13. Force Majeure
Icon Consultant shall not be liable for failure or delay in providing services caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Severe weather
Floods or landslides
Epidemics or pandemics
Government restrictions
Strikes or civil disturbances
Road closures
Flight cancellations or delays
Political or security-related events
Other unforeseen circumstances beyond our reasonable control
We will make reasonable efforts to assist customers and arrange alternatives where possible.
14. Changes Requested by Customers
Any request to modify a confirmed booking, including changes to hotels, transportation, destinations, dates, or activities, will be subject to availability.
Additional charges may apply depending on the service provider’s terms and the nature of the requested change.
15. Additional Expenses
Any services or expenses not specifically included in the confirmed quotation or itinerary will be charged separately.
Examples include:
Personal meals and beverages not included in the package
Entrance fees not specified in the package
Optional excursions
Room upgrades
Additional transportation
Personal shopping
Laundry
Telephone and communication expenses
Other personal expenses
16. Complaints
Customers should report any issue or complaint to Icon Consultant or the relevant service provider as soon as reasonably possible so that we have an opportunity to resolve the matter during the customer’s stay.
Complaints relating to hotels, transportation, guides, or other suppliers should preferably be reported immediately while the service is being provided.
17. Limitation of Liability
Icon Consultant acts as a tourism service provider and, where applicable, arranges services provided by independent hotels, transport operators, guides, attractions, and other third-party suppliers.
We will take reasonable care when selecting and coordinating service providers. However, we cannot be held responsible for circumstances caused by third-party suppliers or events outside our reasonable control, except where liability cannot legally be excluded or limited.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liability that cannot lawfully be excluded under applicable Sri Lankan law.
18. Privacy and Personal Information
Personal information provided by customers may be used for the purposes of processing bookings, arranging accommodation and transportation, communicating with service providers, and providing tourism services.
Information may be shared with relevant hotels, transport providers, guides, government authorities, or other service providers where reasonably necessary to fulfil the customer’s booking or comply with legal requirements.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.
Any dispute arising in connection with our services shall, where applicable, be subject to the jurisdiction of the courts of Sri Lanka.
20. Amendments
Icon Consultant reserves the right to update or amend these Terms & Conditions when necessary to reflect changes in our services, supplier requirements, or applicable laws and regulations.
The Terms & Conditions applicable to a customer’s booking will be those communicated or made available at the time of confirmation, subject to applicable law.
21. Acceptance
By confirming a booking with Icon Consultant, the customer confirms that they have read, understood, and accepted these Terms & Conditions.
Icon Consultant
Inbound Tourism Services
Sri Lanka Tourism Development Authority (SLTDA) Registered Tourism Operator
Contact: [[email protected]]
Telephone: [+94 11 257 6786]
Address: [No: 518/3/1, Galle Road, Colombo 03]